About Us: ROQUE Eye Clinic

WHO WE ARE

ROQUE Eye Clinic is an ophthalmology (eye specialist) clinic focused on safe, ethical, evidence-based eye care. We provide comprehensive consultation, diagnostics, medical treatment, and surgical care tailored to each patient.

OUR DOCTOR

Your consultation is handled by a board-trained ophthalmologist with a focus on clear communication, patient safety, and individualized treatment planning.

We believe patients make the best decisions when they fully understand their diagnosis, options, expected outcomes, and aftercare requirements.

OUR CLINIC LOCATIONS

• Clinic Location 1: St. Luke's Medical Center Global City MAB 217-218
• Clinic Location 2: Asian Hospital Medical Center MOB 509

Clinic Hours: Monday to Saturday 7 a.m. to 4 p.m.
Appointment Booking: +639178442020 | +639989982020

WHAT WE OFFER

• Comprehensive eye consultations
• Refraction and eyeglasses guidance
• Dry eye evaluation and treatment
• Glaucoma screening and management
• Cataract evaluation and surgery planning
• Refractive lens exchange and vision correction planning
• Minor eye procedures (as indicated)
• Pre-op and post-op eye care

Services vary by location depending on facility capabilities. Our staff will guide you on what can be done at each site.

HOW TO BOOK AN APPOINTMENT

We encourage patients to schedule appointments to reduce waiting time and ensure adequate time for consultation and tests.

1. Message or call our clinic:
2. Share your concern and preferred schedule
3. Bring prior records (if available)
4. Arrive early if diagnostic tests are planned

WALK-INS

Walk-in visits are accepted, but waiting time may vary depending on scheduled patients and ongoing cases. For urgent eye concerns (sudden vision loss, eye injury, severe pain), please notify the clinic as soon as possible.

PATIENT PRIVACY AND RECORDS

We protect patient privacy and handle medical information responsibly. We may request basic patient information to ensure safe care, accurate medical records, and appropriate follow-up.

If you have concerns about data privacy, our team will explain what information is needed, why it is needed, and how it is protected.

INSURANCE, PHILHEALTH, AND HMOS

If you have PhilHealth and/or an HMO, pre-approval and the appropriate documents are required whenever available. This may include:

• PhilHealth eligibility and pre-approval (when applicable)
• HMO Letter of Authorization (LOA)
• Valid government ID
• Other documents required by the hospital or insurer

Coverage varies by provider and policy. Our staff can help guide you on requirements, but final approval is decided by your insurer.

PAYMENTS AND FEES

Professional fees and service fees are explained before procedures whenever possible. Some costs (such as hospital charges, room rates, diagnostics, and implants) may be billed separately by the hospital or facility.

Accepted payment methods: Cash, Major debit and credit cards, online bank transfers, GCash and eWallets
Official receipts: always issued

CANCELLATIONS, RESCHEDULING, AND NO-SHOW POLICY

We understand schedules change. If you need to reschedule, please notify us as early as possible so we can offer the slot to another patient.

• Rescheduling:
• Cancellations:
• No-shows:

SAFETY AND QUALITY COMMITMENT

We follow evidence-based clinical standards, maintain strict hygiene protocols, and prioritize patient safety. Recommendations are individualized based on your eye findings, medical history, lifestyle needs, and your preferences.

IMPORTANT MEDICAL DISCLAIMER

Information on this page is for general education and does not replace a full eye examination. If you have severe eye pain, sudden vision loss, or eye injury, seek urgent evaluation.