Terms of Use

Effective Date: April 6, 2026

1. Who We Are

This website is operated for ROQUE Eye Clinic and its patient education, clinic information, and related services. References to “we,” “our,” and “us” refer to ROQUE Eye Clinic, including its physicians, team members, website operators, and authorized representatives, as applicable.

2. Purpose of This Website

This website is designed to provide general educational information about eye health, eye conditions, eye treatments, clinic services, and practical patient guidance. It is meant to help users understand eye problems better and prepare for appropriate consultation.

This website does not replace a full eye examination, diagnosis, or treatment plan from a qualified physician. Reading website content does not create a doctor-patient relationship by itself.

3. No Medical Advice for Emergencies

The information on this site is not intended for emergency use. If you have a serious or urgent eye problem, do not rely on the website alone.

If you think you have an urgent eye problem, seek prompt in-person medical care or go to the nearest appropriate emergency facility.

4. No Doctor-Patient Relationship by Website Use Alone

Simply using this website, reading an article, sending a general message, or filling out a contact form does not automatically create a doctor-patient relationship. A doctor-patient relationship usually begins only after an appropriate clinical consultation, when accepted by the clinic or physician, and when medically and legally appropriate.

Not every message sent through the website will receive medical advice, and not every concern can be safely handled online.

5. Booking Requests and Communication

The website may allow users to request appointments, send inquiries, or ask for clinic-related information. Submission of a request does not guarantee an appointment, treatment slot, physician availability, or immediate reply.

Appointment schedules may change because of physician availability, hospital schedules, emergencies, equipment needs, patient flow, or other operational reasons. We may reschedule, decline, or redirect requests when necessary.

6. User Responsibilities

By using this website, you agree that you will:

• provide accurate information when submitting forms or inquiries;
• not impersonate another person or misrepresent your identity;
• not use the site for unlawful, abusive, fraudulent, or harmful purposes;
• not attempt to damage, disrupt, overload, or gain unauthorized access to the site or its connected systems;
• not upload or send malicious code, spam, or deceptive content;
• use the content responsibly and not as a substitute for proper medical evaluation when needed.

7. Intellectual Property

Unless otherwise stated, the website content, including text, layout, branding elements, graphics, educational materials, logos, design structure, and original media, is owned by or used with permission by ROQUE Eye Clinic.

You may view, download, and print reasonable portions for personal, non-commercial, informational use. You may not copy, republish, sell, distribute, modify, frame, scrape, or reuse the content for commercial purposes without prior written permission, unless allowed by law.

8. Accuracy and Limits of Website Content

We work to keep the website useful, accurate, and medically responsible. However, medicine changes, technology changes, recommendations evolve, and specific patient situations differ. Because of that, we do not guarantee that every page is always complete, error-free, or fully up to date at every moment.

A patient with the same symptom may have a very different diagnosis depending on age, medical history, examination findings, imaging, refraction, response to treatment, or urgency.

9. No Guarantee of Outcomes

Nothing on this website should be interpreted as a guarantee of diagnosis, result, visual outcome, surgical success, suitability for treatment, recovery speed, or absence of complications. Medical and surgical outcomes vary from person to person.

10. Third-Party Links and Platforms

This website may contain links to third-party websites, hospitals, payment channels, video platforms, maps, forms, social media pages, or other external resources. These links are provided for convenience only.

We do not control every third-party site and are not responsible for the availability, security, content, privacy practices, or accuracy of external websites or services. Your use of third-party services is subject to their own terms and policies.

11. Privacy

Your use of the website is also subject to our Privacy Policy. If there is a conflict between these Terms of Use and a more specific privacy-related statement, the Privacy Policy will govern on privacy matters.

12. Website Availability

We may update, revise, pause, restrict, or discontinue any part of the website at any time without prior notice. We do not guarantee uninterrupted access, continuous availability, or freedom from technical errors, delays, malware, or service interruptions.

13. Disclaimer of Warranties

To the extent allowed by law, this website and its content are provided on an “as is” and “as available” basis. We make no express or implied warranties regarding availability, reliability, completeness, fitness for a particular purpose, non-infringement, or uninterrupted access.

This does not remove any rights that users may have under applicable Philippine law that cannot legally be waived.

14. Limitation of Liability

To the extent allowed by applicable law, ROQUE Eye Clinic and its physicians, officers, staff, representatives, and service providers shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to website use, inability to use the site, reliance on website content, third-party links, service interruption, or user-submitted information.

If liability cannot legally be excluded, it will be limited to the maximum extent allowed by applicable law.

15. Indemnity

You agree to defend, indemnify, and hold harmless ROQUE Eye Clinic and its physicians, staff, and representatives from claims, losses, liabilities, damages, or expenses arising from your misuse of the site, violation of these Terms of Use, violation of law, or infringement of another person’s rights.

16. Minors

If you are below the age of majority under applicable law, you should use this website with the involvement of a parent, guardian, or other legally responsible adult. Clinic decisions for minors may require parent or guardian participation, consent, or both, depending on the situation and applicable rules.

17. Changes to These Terms

We may update these Terms of Use from time to time. The updated version becomes effective once posted on this page, unless a different effective date is stated. Continued use of the website after updates means you accept the revised terms.

18. Governing Law

These Terms of Use shall be governed by and interpreted in accordance with the laws of the Republic of the Philippines, without prejudice to any mandatory consumer or data-protection rights that may apply under Philippine law.

19. Contact

For questions about these Terms of Use, you may contact ROQUE Eye Clinic through the appropriate contact channels listed on this website.