Privacy Notice

Who this notice applies to

This Privacy Notice applies to people who visit Eye.com.ph, message the clinic, submit online forms, ask for appointments, request information, or otherwise interact with ROQUE Eye Clinic through its website and related communication channels.

What information we may collect

Depending on how you interact with us, we may collect information such as:

• Your name
• Email address
• Mobile or landline number
• Preferred clinic location
• Messages, questions, or appointment-related details you send us
• Basic website-use information such as browser type, device information, IP address, and pages visited
• Cookie-related and analytics-related information
• Health or medical information only when you voluntarily submit it and when it is reasonably necessary for patient care, scheduling, triage, documentation, or related clinic operations

How we may collect it

• When you fill out website forms
• When you email, call, or message the clinic
• When you request or book a consultation
• When you browse the website and standard technical logs are created
• When cookies or analytics tools help us understand site performance, user flow, and technical issues

Why we may use your information

• To respond to your messages, inquiries, and requests
• To arrange, confirm, or support appointments and related communications
• To help route you to the correct clinic, service, or next step
• To maintain reasonable records of communications and requests
• To improve website usability, speed, security, and content quality
• To monitor technical performance and reduce errors, spam, abuse, or misuse
• To comply with legal, regulatory, ethical, medical, or security obligations when applicable

Our basis for processing personal data

We process personal data only when there is a legitimate and lawful basis to do so. Depending on the situation, that may include your consent, steps requested before an appointment or service, the need to fulfill a legitimate clinic or website function, compliance with legal obligations, or other lawful grounds permitted under applicable Philippine data privacy rules.

Who may receive your information

We do not sell your personal data. We may share information only when reasonably necessary and appropriately limited, including with:

• Authorized clinic personnel who need the information for patient support, scheduling, communication, or operations
• Service providers that help operate the website, communication workflow, booking process, hosting, security, analytics, or technical maintenance
• Hospitals, facilities, or care partners when needed for patient care coordination and when appropriately authorized or otherwise legally allowed
• Government, regulatory, legal, or enforcement bodies when disclosure is required by law or necessary to protect rights, safety, or security

Cookies, analytics, and website tracking

The website may use cookies and similar technologies to keep the site working properly, remember preferences, understand traffic patterns, improve usability, and help identify technical or security issues. Your browser settings may allow you to limit or block cookies, although some parts of the website may not work as intended if you disable them completely.

Third-party tools and links

Some website features may connect to third-party services such as booking platforms, maps, analytics providers, video platforms, email systems, or external links. When you move to a third-party service, its own privacy terms and data-handling rules may also apply. We encourage users to review those policies when appropriate.

How long we may keep information

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, for legitimate clinic or website operations, for documentation and security, or for compliance with applicable legal, ethical, accounting, administrative, or medical recordkeeping requirements. When retention is no longer justified, information should be deleted, anonymized, blocked, or otherwise handled according to applicable rules and operational needs.

How we protect information

We use reasonable organizational, technical, and administrative measures to protect personal data against unauthorized access, misuse, loss, alteration, or disclosure. However, no website, email system, cloud service, or electronic transmission method can promise absolute security. That means we work to reduce risk responsibly, but no online system can honestly guarantee zero risk.

Cross-border or third-party processing

Some website functions or service providers may process data through systems located outside your immediate location or outside the Philippines. When that happens, we expect reasonable safeguards and appropriate handling consistent with applicable privacy obligations.

Children and minors

If a child or minor needs eye care, a parent, guardian, or legally authorized representative should usually handle communications, requests, and decision-making as appropriate. If you believe information about a minor was submitted inappropriately, please contact us so the matter can be reviewed.

Your privacy rights

Depending on the circumstances and applicable law, you may have rights that can include asking about the data we hold about you, requesting correction of inaccurate information, objecting to certain uses, asking for deletion, blocking, or limitation where appropriate, requesting access or portability when applicable, withdrawing consent where consent is the basis, and raising a concern or complaint with the appropriate authority.

How to contact us about privacy

For privacy-related questions or requests, you may contact ROQUE Eye Clinic through the channels listed on Eye.com.ph. For website-related privacy concerns, you may email:

help@eye.com.ph

When writing to us, it helps to use a subject line such as Privacy Request and to describe your concern clearly so it can be routed properly.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect website changes, workflow updates, legal requirements, operational improvements, or privacy practice changes. The most current version should be the version posted on this page.